Refund policy
We want you and your pet to love what you buy. If something isn't right, you can return it within 30 days of delivery.
How to start a return
Contact us through our Contact page with your order number and the item you want to return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because our products ship from different warehouses.
Return conditions
- Items must be unused, clean, and in their original packaging.
- For change-of-mind returns, return shipping is paid by the customer.
- Items that arrive damaged, defective or wrong: contact us within 30 days of delivery with a photo, and we'll send a replacement or a full refund at no cost to you. You won't need to send the item back unless we ask.
Refunds
Once we receive and check your return, we'll email you. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Late or missing refunds
If you haven't received a refund after 10 business days, check with your bank first, then contact us.